Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the HerbalMed website and any products or services offered through it.

By accessing the website, creating an account, submitting an order or otherwise using our services, you agree to be bound by these Terms and any policies referenced within them.

The website is operated by YOUR-LEGAL-BUSINESS-NAME, trading under the brand name HerbalMed.

You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must provide accurate information when creating an account, submitting an order or communicating with us.

• You must not use the website for unlawful or fraudulent purposes.
• You must not attempt to gain unauthorized access to our systems.
• You must not introduce malicious software or harmful code.
• You must not misuse our website, content, forms or services.

We make reasonable efforts to provide accurate information about products displayed on the website, including descriptions, images, ingredients or materials, sizes, quantities and other relevant information where applicable.

Product images may vary slightly from the actual product because of photography, lighting, display settings, packaging updates or other factors.

Product availability may change without prior notice.

When you place an order through our website, you are making a request to purchase the selected products.

An order may be accepted, declined, cancelled or placed on hold for legitimate reasons, including product availability, pricing errors, payment issues, suspected fraud, delivery limitations or other operational circumstances.

Where appropriate, we may contact you to verify order details before processing or dispatching an order.

Once an order has been accepted, applicable order details such as products, quantities, price and delivery information will be communicated through the website or order confirmation.

Product prices displayed on the website are shown in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges, discounts or other charges may be displayed during the checkout process where applicable.

We reserve the right to correct genuine pricing, description or display errors and to cancel affected orders where appropriate.

Payments may be processed through third-party payment providers. Your use of such payment services may also be subject to the payment provider's own terms and policies.

We aim to dispatch and deliver orders within the estimated timelines displayed on the website or communicated after purchase.

Delivery times may vary because of factors outside our reasonable control, including courier delays, weather, public holidays, incorrect addresses, service disruptions or other logistical circumstances.

• Please provide a complete and accurate delivery address.
• Ensure your phone number is reachable for delivery communication.
• Inspect the package where reasonably possible upon delivery.
• Report damaged, missing or incorrect items within the applicable period.

Please refer to our Shipping Policy for detailed shipping terms, delivery areas and estimated timelines.

Returns, cancellations, replacements and refunds are governed by our applicable Refund & Return Policy.

Eligibility may depend on factors such as the product purchased, order status, condition of the product, delivery condition and the reason for the return.

Some products may not be eligible for return for hygiene, safety, regulatory or other legitimate reasons. Any such exclusions should be clearly stated in the applicable Return Policy or product terms.

Customers should contact our support team before sending a product back unless our return instructions specifically state otherwise.

Customers are responsible for reading product labels, directions, warnings, ingredient information and other instructions supplied with a product before use.

HerbalMed products should be used only in accordance with their stated purpose and applicable instructions.

If you have a medical condition, take prescription medicines, are pregnant or breastfeeding, have allergies, or have another reason to be concerned about using a particular product, seek appropriate professional medical advice before use.

Unless otherwise stated, the HerbalMed name, logo, website design, text, graphics, photographs, product content, page layouts, illustrations, icons and other website materials are owned by or licensed to YOUR-LEGAL-BUSINESS-NAME.

You may view and use website content for your personal, lawful shopping purposes.

You must not reproduce, copy, modify, distribute, publish, commercially exploit or create derivative works from our protected content without prior written permission, except where permitted by applicable law.

If the website allows you to submit reviews, comments, photographs, feedback or other content, you are responsible for the content you submit.

You agree not to submit content that is unlawful, misleading, defamatory, abusive, discriminatory, obscene, fraudulent or infringing of another person's rights.

By submitting content, you grant HerbalMed permission to use, display, reproduce or publish that content for legitimate website, marketing or business purposes to the extent permitted by law, subject to our Privacy Policy and applicable rights.

We may remove user content that violates these Terms or that we reasonably consider inappropriate.

You agree not to use the HerbalMed website to:

• Commit or facilitate unlawful activity.
• Attempt unauthorized access to website systems or accounts.
• Introduce viruses, malware, malicious scripts or harmful code.
• Scrape, copy or commercially exploit website content without authorization.
• Impersonate another person, business or organization.
• Submit false, misleading or fraudulent order information.
• Interfere with website security, performance or availability.
• Abuse promotional codes, discounts, offers or referral systems.

We may restrict or suspend access where we reasonably believe that these Terms or applicable law have been violated.

We make reasonable efforts to maintain accurate website information and reliable services. However, the website and its content may not always be uninterrupted, completely error-free or continuously available.

To the maximum extent permitted by applicable law, HerbalMed shall not be responsible for losses arising from circumstances outside our reasonable control, including third-party service failures, internet disruptions, courier delays, unauthorized access caused by circumstances beyond our reasonable control, or other events that could not reasonably be prevented.

Nothing in these Terms is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted under applicable law.

We may update these Terms from time to time to reflect changes in our business, website, products, services or applicable legal requirements.

Updated Terms will be published on this page and may include a revised "Last Updated" date.

We may temporarily suspend or restrict website services for maintenance, security, technical issues, operational reasons or other legitimate circumstances.

If you violate these Terms, we may take reasonable action, including cancelling affected orders, restricting account access or suspending website access where appropriate and legally permitted.

These Terms shall be interpreted in accordance with the applicable laws of India, subject to any mandatory consumer or other legal rights that may apply.

If you have a question, complaint or concern regarding an order, product or these Terms, we encourage you to contact HerbalMed first so that we can try to resolve the matter efficiently.

Any jurisdiction or dispute-resolution wording should be finalized according to your actual business location and applicable law. Do not publish placeholder jurisdiction information.