Shipping Policy

HerbalMed currently offers shipping to eligible locations in India, subject to product availability, courier service coverage and the delivery address provided at checkout.

We aim to process and dispatch confirmed orders as efficiently as reasonably possible.

Shipping availability and charges may vary depending on your location, order size, product availability and the delivery service available for your address.

Orders are normally processed after successful order confirmation and payment verification, where applicable.

Processing may take longer during weekends, public holidays, promotional periods, unusually high order volumes or other operational circumstances.

An order is considered dispatched when it has been handed over to the applicable shipping or delivery partner.

Delivery time begins after the order has been dispatched and depends on the destination and courier service.

These are estimates rather than guaranteed delivery dates unless an express or guaranteed service is specifically offered and confirmed for your order.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, HerbalMed may offer free-shipping promotions, minimum-order offers or other delivery promotions. Such offers may be subject to specific terms and conditions.

We deliver to locations that are serviceable by our available shipping partners.

Certain remote, restricted or otherwise non-serviceable areas may not be eligible for delivery.

If a delivery address cannot be serviced after an order is placed, we will contact the customer where reasonably possible and provide available options.

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp or your HerbalMed account, depending on the available delivery system.

Tracking information may take some time to become active after the shipment has been handed to the courier.

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name of the recipient
• House or building number
• Street, locality or area
• City and state
• Correct PIN code
• Reachable phone number

Please review your address carefully before placing an order.

Delivery partners may make one or more delivery attempts according to their operating procedures.

A delivery may fail because the recipient is unavailable, the address is incomplete, the phone number is unreachable, the recipient refuses the package or the location is inaccessible.

If a package is returned to HerbalMed after unsuccessful delivery, please contact customer support for available next steps.

Although we aim to meet the estimated delivery timeframe, delays may occasionally occur.

Delays can result from weather conditions, courier disruptions, public holidays, transportation issues, incorrect addresses, operational backlogs, regulatory requirements or circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact our customer support team with your order number so we can assist with checking the shipment status.

Please inspect your package when reasonably possible after delivery.

If you receive a package that appears significantly damaged, tampered with or otherwise compromised, please contact us as soon as possible.

Where appropriate, we may request photographs, order details, packaging information or other reasonable evidence to help investigate the issue.

If your delivered order contains a missing, incorrect or visibly different item, contact HerbalMed customer support promptly.

Please provide your order number and a clear description of the issue. Supporting photographs may be requested where necessary.

We will review the matter and provide an appropriate resolution in accordance with our applicable Return & Refund Policy.

Shipping arrangements for eligible returns, replacements and refunds are governed by our Refund & Return Policy.

Not every product or order may be eligible for return. Eligibility may depend on the product, condition, reason for return and other applicable conditions.

Please do not send a product back without following the return instructions provided by HerbalMed.

View Refund & Return Policy →

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If cancellation is unavailable, the order may instead be subject to the applicable return or refund process.

Please refer to our Terms & Conditions and Refund & Return Policy for additional information.

Delivery may be affected by circumstances beyond HerbalMed's reasonable control, including:

• Severe weather or natural events
• Transportation disruptions
• Public holidays or regional closures
• Courier operational issues
• Government or regulatory restrictions
• Address or serviceability limitations
• Unexpected operational or technical disruptions

In such situations, delivery may take longer than the original estimate.

If you have questions about shipping, delivery status, a damaged package or another delivery-related concern, please contact our customer support team.