Refund & Return Policy

HerbalMed aims to provide customers with products that are appropriately packed and prepared for delivery.

If you receive an eligible product that is damaged, defective, incorrect or otherwise qualifies under our return conditions, please contact us as soon as reasonably possible.

Every request may be reviewed individually based on the order details and applicable policy conditions.

Return or replacement requests must be submitted within the applicable return period after delivery.

Requests submitted after the applicable period may not be eligible unless required by applicable law or otherwise approved by HerbalMed.

Subject to the applicable conditions, a return or replacement may be considered in situations such as:

• The product received is damaged during delivery.
• The product received is incorrect or different from the item ordered.
• An item is missing from the delivered order.
• The product has another issue covered by the applicable return/replacement terms.

Eligibility is determined after reviewing the specific order and circumstances.

Certain products may not be eligible for return or exchange, particularly where health, hygiene, safety, product integrity or other applicable considerations apply.

Depending on the product and circumstances, returns may not be accepted for:

• Products that have been opened, used or consumed, where return restrictions apply.
• Products damaged after delivery due to improper handling or storage.
• Products returned without prior approval or return instructions.
• Products that are outside the applicable return period.
• Products specifically identified as non-returnable on the product page or at checkout.

If your package or product arrives visibly damaged, please contact HerbalMed as soon as possible after delivery.

To help us investigate the issue, we may request:

• Your order number.
• Photographs of the product.
• Photographs of the outer packaging.
• Photographs showing the shipping label, where relevant.
• A brief description of the damage.

Please retain the original packaging until the matter has been reviewed.

If you receive an item that does not match your order, contact us promptly with your order number and details of the item received.

Where necessary, we may ask for photographs to verify the issue.

After review, HerbalMed may provide an appropriate replacement, return arrangement or other resolution where the claim is confirmed and eligible.

If an item appears to be missing from your order, please contact us promptly after receiving the shipment.

Please provide your order number and identify the missing item.

We may review the order, packing information and available shipment details before determining the appropriate resolution.

Where a return is approved, the product may need to meet the following conditions unless otherwise communicated by HerbalMed:

• The item must correspond to the order for which the return was approved.
• The product should be returned in the condition specified by HerbalMed.
• Original packaging and accompanying materials may be required.
• The return must follow the instructions provided by our support team.
• The return should be shipped within the timeframe communicated after approval.

HerbalMed reserves the right to review the condition of a returned product before approving a refund or replacement.

Please contact HerbalMed customer support before sending a product back.

Return shipping arrangements depend on the reason for the return and whether the request is approved.

Do not send a product to an address not provided or confirmed by HerbalMed.

Unauthorized returns may not be processed until the order and return request can be properly identified.

Once an eligible refund has been approved, the refund will be initiated according to the applicable payment and order process.

The time required for the refund to appear in your account may depend on the payment method, payment provider, bank or other financial institution involved.

A refund may not be initiated until the applicable return, inspection or verification process has been completed.

Where possible, approved refunds will generally be processed using the original payment method or another method available under the applicable payment system.

The exact timing of the credit may vary depending on your bank, card issuer, payment provider or other financial institution.

If an alternative refund method is required, HerbalMed may contact you to confirm the appropriate details.

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed or dispatched.

Where cancellation is not possible, the order may be handled under the applicable return and refund provisions.

Any cancellation charges or conditions, where applicable, will be communicated in accordance with the order terms.

HerbalMed may update this Refund & Return Policy from time to time to reflect changes in our services, products, operational processes or applicable requirements.

The version of the policy published on this website at the time applicable to an order will generally govern that order, subject to applicable law.

Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable law.

If you have a question about a return, replacement, damaged product, missing item or refund, please contact our customer support team.

When contacting us about an existing order, please keep your order number available so that we can assist you more efficiently.